Tag Archives: custom design

Wine Wednesday: What WineRacks.com’s Cellar Design Process and White Glove Delivery Service Looks Like

We at WineRacks.com pride ourselves on our quality crafted, American made wine racks as well as our customer service so it always means a lot to us when we hear back from a satisfied customer.

Mr. Greier of Hopewell Junction, NY submitted an wine cellar questionnaire through our website. He needed guidance on how to layout his space and our designer Asia Armstrong was quick to assist him from start to finish. Asia worked closely with him to best determine what would fit his needs and his space before coming up with the final design.


Once he was satisfied with his design, Mr. Greier also opted for our white glove install. This is a tiered service that we happily offer to our customers here at WineRacks.com. Our white glove service caters to each individual’s needs and ranges from curb side delivery to a full install. Mr. Greier decided to go with a full install and had the following to say after the entire experience:

Dear Rob, Asia & team at Wineracks.com,

My wife and I couldn’t be happier with the white glove service & treatment we received from everyone at Wineracks.com during the entire process of our home wine cellar installation. The initial design process was very interactive and helpful, as Asia was very attentive to our needs. She offered excellent suggestions to add design features that we weren’t aware of, always working with our budget. Rob added his more than qualified suggestions & added personal attention that we did not receive at any other company. He sent out wood samples and detailed the white glove installation service, which made our decision to work with Wineracks.com a no brainer. All in all, Wineracks.com exceeded our expectations at all times, and we are extremely happy with the finished product. We would recommend them to anyone considering a residential or personal cellar. We will have many years of joy & fine wine to come from the new Greier Wine Cellar, established April 2012, designed & installed by Wineracks.com!

Cheers,
The Greier Family – Hopewell Junction NY

As you can see, a small space doesn’t mean you have to skimp on your dream cellar. We here at WineRacks.com are more than happy to work on any space whether it be a closet converted into a cellar or a massive wine store.

Remember, if you like what you see but are unsure of what will work in your space then you can always request a custom design.

Also, if you’ve purchased a rack or installed a custom cellar from us and would like to be featured in our blog then don’t hesitate to e-mail me at Shannon@wineracks.com.

Cheers!

Wine Wednesday: From Inquiry to a Finished Wine Cellar

We pride ourselves on our customer service at WineRacks.com so it always means a lot to us when we hear back from a satisfied customer.

Dan from Stanford, CT came to us via our online cellar questionnaire. He needed guidance on how to rack his space and our designer Jamie Teator was quick to assist him from start to finish.

After we helped design and rack Dan’s cellar, he came back with a need for a custom stemware rack. Jamie quickly worked up a design for something custom that would also match the racks he previously purchased from us.

In the end, he was more than pleased with the entire experience and sent us a glowing testimonial.

“Wine Racks.com.. What a great find! I found many “Custom Wine Rack” builders on the internet and in Wine Enthusiast Magazine and I called or emailed several to get information on fabricating a custom cellar for me. Some never replied and others were less than professional.

I finally settled on the three that seemed to be the most professional. I provided my basic needs and the dimensions of the space that I had to work with to all three. I did in all fairness get responses from all three but that is where the similarities end. Two provided very basic cellar designs with prices and indicated that if I wanted anything further there would be a design fee. Then you have Jamie Teator from Wineracks.com…. What a star. She provided the initial consultation and then did several revisions to get to EXACTLY what I was looking for.

Once we had the design I wanted, Jamie provided a very attractive price. I felt very comfortable when it came time to sign on the dotted line and give Wineracks.com a deposit. They delivered the cellar in the time frame they promised and when I found that I needed a couple of extra pieces of trim and spacing material they sent it promptly at no charge.

A few weeks later I decided that I wanted to add a custom stemware rack. I again enlisted Jamie and she whipped up a custom design for me in minutes. I gave her the go ahead and bingo, two weeks later the stemware rack is hanging in my cellar!”

Thank you Dan for your kind words! We’re just glad we could be of assistance!

Looking to rack a space like Dan was but don’t know where to start? Our Wine Education Center is full of information that can help guide you in the right direction.

We also always offer free custom cellar design consultations, no matter how small or large the space you’re looking to rack is. Don’t hesitate to give us a call or fill out our online cellar questionnaire.

If you’ve purchased one of our rack or had one of our custom cellars installed in your space then we would love to feature you on our blog. You can e-mail me any images or information you may have at Shannon@wineracks.com.

Cheers!

Wine Wednesday: Yet Another Happy WineRacks.com Customer Shows Off His Custom Cellar!

Nothing makes us happier at WineRacks.com than a satisfied customer! Our Sales Director, Mark Karpinski, received this glowing email in his mailbox after working hard on a cellar for a gentleman out of Indiana.

Just a quick note to thank you for the excellent service that you
gave personally & the excellent product I received from your company. We are
extremely happy with our new cellar & I have appended a few photos for you
to see how it turned out. We’re happily starting to fill it.

We also had the “official opening” of it last weekend & our friends were
very impressed & wanted to know where we got the racks. We said we’d happily
recommend you & your company so you might get some contact from some of
them.

Again, many thanks.

Michael M

Thanks for the glowing testimonial Michael and the gorgeous photos! If you’ve purchased a rack or installed a custom cellar from us and would like to be featured in our blog then don’t hesitate to e-mail me at Shannon@wineracks.com.

Cheers!